Contact Us

Need help with an order, product questions, or account support? Reach us by email, phone, or schedule a showroom visit. We’re here during the hours listed below.

Quick Tip
For the fastest response, use the contact form on this page or email us with your order number (if applicable).
Email
For the quickest support, use the online form below or email us at contact@mastermakercrafts.com .
We monitor email Monday through Thursday, 9:00 AM – 4:00 PM ET. View our holiday closure schedule: click here.
Phone
Prefer to speak with someone? Call us at (440) 630-9199 .
Open Monday - Thursday, 10:00 AM – 3:00 PM ET. If you call outside those hours, please leave a message and we’ll return your call the next business day.
Visit Us
If you’re local to Northeast Ohio, you’re welcome to visit our showroom for order pickup and product browsing. Showroom visits and pickups are by appointment. Please email or call to schedule your visit.
Master Maker Crafts
55 Andrews Circle
Brecksville, Ohio 44141
What to Include
To help us resolve your request quickly, please include your order number, the item name (or link), and photos for any damaged items or packaging.

Quick Message Form

Use this form and your message will go direct to customer service.