Need help with an order, product question, or account support? We're here to help. The fastest way to reach us is by email or through the contact form on our website.
For the quickest support, email us at contact@mastermakercrafts.com or use the contact form on our website.
We monitor email Monday through Thursday, 9:00 AM – 4:00 PM ET. Messages received outside these hours will be answered the next business day.
Prefer to speak with someone? Call us at 440-630-9199.
Phone hours are Monday through Thursday, 10:00 AM – 3:00 PM ET. If you call outside those hours, please leave a message and we'll return your call the next business day.
To help us resolve your request quickly, please include:
If you're local to Northeast Ohio, you're welcome to visit our showroom for product browsing.
Showroom Hours: Tuesday–Thursday, 10:00 AM – 2:00 PM ET. Drop-ins welcome during posted hours. Call 440-630-9199 for alternate showroom times.
Order Pickups: Pickups are by appointment so we can have your order ready when you arrive. Please email or call ahead to schedule. We'll let you know when your order is ready, and when you arrive, stop by the office for assistance.
Master Maker Crafts
55 Andrews Circle
Brecksville, Ohio 44141
We ship all orders from our warehouse in Brecksville, Ohio. We provide local jobs in our community and do not use third-party fulfillment services.
We are closed on all major U.S. holidays and from Christmas Eve through New Year's Day. For specific closure dates and shipping resume dates, please see our Holiday Schedule page.
Master Maker Crafts
55 Andrews Circle, Brecksville, Ohio 44141
contact@mastermakercrafts.com · 440-630-9199
!
